Frequently Asked Questions

If you cannot find a specific answer in our frequently asked questions section, please contact us at 1-800-536-9921 or salesinfo@kitchenrestaurantsupply.com.

Pricing

What is your Low Price Guarantee?

KRS offers a low price guarantee on food service equipment and supplies, which is one of our most frequently asked questions!If you find a lower advertised price anywhere for the same item, call us and we'll beat that price, guaranteed!

However, this guarantee excludes special orders, bid pricing, volume discounts, used or open-box merchandise, sales tax, rebate offers and typographical errors.

Why do I have to e-mail or call for better pricing?

Many manufacturers set the minimum price that we can advertise on our website. Because we sell for less than this price, we must require you to perform some action to see these lower prices.

However, there are three ways to get around the MAP (Minimum Advertised Price) restrictions:

  • Add the item to the cart (some manufacturers let you add an item to the cart to see the best price).
  • Create a free account and log in.
  • Call us to discuss your requirements.

Payment

Does KRS accept American Express, Visa, Mastercard and Discover?

Yes, we accept American Express, VISA, MasterCard, and Discover credit cards.

Does KRS accept PayPal?

Yes, we accept PayPal.

Shipping

Does KRS offer free freight?

Yes, most items on the site include free freight, with the exception of small wares. If there is a freight charge, sometimes you can call us to get a better rate than the site automatically finds.

But, please note that lift gates, residential service and limited access fees may be added in certain situations.

Does KRS ship to Alaska, Hawaii or Internationally?

No, we do not.

When will my order ship?

We have locations in Alabama, Florida and Tennessee, but equipment generally ships free freight directly from the factory warehouses via commercial freight carriers (18 wheelers). 

Equipment ships from factory warehouses directly to customers via commercial freight carrier (18 wheeler) usually within 5-10 business days.

Sales, service, & warranties

Does KRS have a catalog?

Catalogs are not available since we are an internet site. Please call if you need help finding an item or would like a quote on an item not found on our site.

Does KRS sell or purchase used equipment?

This is one of the popular frequently asked questions. Unfortunately, we do not sell or purchase used equipment.

Does KRS sell parts?

We may be able to locate a part for you. Call us at 1-800-536-9921 for details.

Does KRS offer custom stainless items?

No, we do not.

Does KRS sell commercial detergents or cleaning chemicals?

No, we do not. Commercial dishwasher detergent or other cleaning chemicals are sold by local paper goods distributors.

Does KRS do installation?

No, we do not.

Does KRS rent equipment?

No, we do not.

How do I get service on my Hobart equipment?

For Hobart equipment, visit www.hobartcorp.com to view all parts and service locations.

What is the warranty on our equipment?

Manufacturers' authorized warranties can be found on all equipment spec sheets in the PDFs for the individual products found on our website.