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Help & FAQs

Our staff of specialists have 20+ years of food service equipment experience.

If you cannot find a specific answer in our frequently asked questions section, please contact us at 1-800-536-9921.



What credit cards does KRS accept?

We accept American Express, VISA, MasterCard, and Discover credit cards.

Do you accept PayPal?

Yes, we accept PayPal.


Do you offer free freight?

Yes, most items on the site include free freight.

For items that are not free shipping, lift gate service is included in the estimate.

Do you ship to Alaska, Hawaii or Internationally?

No, we do not.

When will my order ship?

Products ship from factory warehouses directly to customers usually within 5-10 business days.

Subject to manufacturer's availability.

Sales, Service, & Warranties

Do you sell or purchase used equipment?

KRS does not purchase used equipment, but occasionally sell used and scratch & dent equipment. This is based on limited availability. Sign up for a KRS account to be notified about new and limited stock.

Do you sell parts?

No, we do sell some accessories for some products.

Contact manufacturer for specific parts information.

Do you offer custom stainless items?

No, we do not.

Do you sell commercial detergents or cleaning chemicals?

No, we do not.

Do you offer installation?

No, we do not.

Do you rent equipment?

No, we do not.

How can I find out about products not listed on KRS?

If you don't see a specific product or manufacturer listed on our site, call or email us.

What is the warranty on our equipment?

Manufacturers' authorized warranties can be found on all equipment spec sheets in the PDFs for the individual products found on our website.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.