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Frequently Asked Questions

What is your Low Price Guarantee?
If you find a lower advertised price anywhere for the same item, call us and we'll beat that price, guaranteed!

This guarantee excludes special orders, bid pricing, volume discounts, used or open box merchandise, sales tax, rebate offers and typographical errors.

Why do I have to e-mail or call for better pricing?

Many manufacturers set the minimum price that we can 'advertise' on our web site. Because we sell for less than this price, we must require you to perform some action to see these lower prices.

There are three ways to get around the MAP (Minimum Advertised Price) restrictions:

  • Some manufacturers let you add the item to the cart to see the best price.
  • Create a free account price.
  • Create a free account and log in.
  • Call us to discuss your requirements.

Does KRS offer free freight?
Yes, most items on the site include free freight with the exception of small wares. If there is a freight charge, sometimes you can call us to get a better rate than the site automatically finds. Lift gates, residential service and limited access fees may be added on though.

Does KRS accept American Express, Visa, Mastercard and Discover?
YES

Does KRS accept PayPal?
YES

Does KRS sell or purchase used equipment?
NO

What is the warranty on our equipment?
Manufacturer's authorized warranties can be found on all equipment spec sheets in the PDF's.

Does KRS ship to Alaska, Hawaii or Internationally?
NO

When will my order ship?
Equipment ships from factory warehouses directly to customer via commercial freight carrier (18 wheeler) usually within 5 - 10 business days. We have locations in Alabama, Florida and Tennessee but equipment generally ships free freight directly from the factory warehouses via commercial freight carriers (18 wheelers).

Does KRS have a catalog?
Catalogs are not available since we are an internet site. Please call if you need help finding an item or would like a quote on an item not found on our site.

How do I get service on my Hobart equipment?
For Hobart equipment, go to www.hobartcorp.com to view all parts and service locations.

Does KRS do installation?
No

Does KRS rent equipment?
No

Does KRS sell parts?
We may be able to locate a part for you. Call us for details.

Does KRS offer custom stainless items?
No

Does KRS sell commercial detergents or cleaning chemicals?
No. Commercial dishwasher detergent or other cleaning chemicals are sold by local paper goods distributors.